Acceptable Use Policy

KAINET WAVE LTD

A private company limited by shares, incorporated in England and Wales.

Company number: 17180527

Registered office: Flat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom

Website: https://farvia.online

Support email: support@farvia.online

Complaints email: complaints@farvia.online

Legal notices email: legal@farvia.online

Customer support phone: Pending / being set up

WhatsApp support: Pending / being set up

Complaints web form: https://farvia.online/complaints

In this Policy, “Kainet”, “Kainet Wave”, “we”, “us” and “our” mean KAINET WAVE LTD. KAINET™ is used as a trade mark of KAINET WAVE LTD. A UK trade mark application for the word mark KAINET has been filed. Until registration is completed, the mark should be treated as a pending trade mark application and not as a registered trade mark.

KAINET™ is a prepaid app-based international calling service for consumers. Customers purchase calling credit directly from KAINET WAVE LTD and use the Kainet app to place ordinary person-to-person international voice calls to saved contacts in supported destinations. The service is designed as a saved-contact click-to-call international calling service.

Kainet does not currently provide VPN access services, internet access services, broadband services, general connectivity services, inbound customer telephone numbers, UK telephone numbers for customers, number porting, a replacement mobile phone service, a replacement landline service, enterprise PBX services to customers, call-centre services to customers, wholesale telecom resale by customers, or a public emergency calling service.

The Kainet service is provided for ordinary personal consumer use only, unless Kainet expressly agrees otherwise in writing. You must not use the service for business, commercial, enterprise, wholesale, call-centre, automated, reseller, marketing, lead-generation, mass-calling, or telecom-routing purposes.

Kainet may restrict, suspend, review, or terminate accounts where usage appears inconsistent with ordinary personal consumer use.

Kainet is designed as a saved-contact click-to-call service. You must save, select, or pre-identify an eligible destination contact or number before placing a call through the app or customer interface. You must not attempt to bypass saved-contact controls, account controls, route controls, destination controls, fraud controls, sanctions controls, payment controls, technical limitations, or any security measure applied by Kainet or its suppliers.

Kainet may limit the number of saved contacts, review high-risk contacts, block rapid contact creation, restrict high-risk calling patterns, impose spending or frequency limits, or apply destination-based controls.

You must not use the Kainet service for any unlawful purpose or in any way that breaches applicable law, regulation, court order, sanctions rule, telecom rule, payment rule, card network rule, app store rule, supplier requirement, or this Policy.

Prohibited unlawful use includes, without limitation:

• fraud or attempted fraud;
• identity theft;
• impersonation;
• harassment;
• threats;
• intimidation;
• blackmail;
• extortion;
• scams;
• phishing;
• social engineering;
• nuisance communications;
• abusive communications;
• unlawful recording;
• unlawful monitoring;
• unlawful interception;
• unlawful surveillance;
• unauthorised access;
• misuse of telecom networks;
• breach of export controls or sanctions; or
• any use that causes Kainet or its suppliers to breach legal, regulatory, banking, payment, or telecom obligations.

You must not use Kainet for emergency, safety-critical, medical, security, life-critical, or time-critical communications.

Kainet does not support calls to:

• 999;
• 112;
• 911; or
• any other emergency number.

Kainet is not a replacement for your mobile phone, landline, broadband, internet connection, or emergency calling method. You must keep an alternative communications method for essential and emergency communications.

You must not use Kainet for:

• spam;
• robocalling;
• auto-dialling;
• predictive dialling;
• call blasting;
• mass calling;
• automated calling;
• machine-generated traffic;
• artificial traffic generation;
• traffic pumping;
• SIM-box style activity;
• traffic arbitrage;
• short-duration traffic manipulation;
• high-volume repeated calls;
• unsolicited marketing calls;
• lead-generation calls;
• nuisance calls;
• abusive call patterns; or
• any calling pattern designed to exploit pricing, routing, interconnection, supplier rating, or payment rules.

Kainet may treat unusual, excessive, automated, repeated, or commercially patterned usage as misuse, even if each individual call appears technically valid.

You must not manipulate, falsify, spoof, obscure, or misrepresent caller identity, caller line identification, account identity, destination identity, or calling purpose.

You must not use the service to make calls that appear to come from a person, organisation, number, location, or entity that you are not authorised to represent.

Kainet may determine, restrict, withhold, validate, or control caller identity information presented through the service.

Kainet may block, restrict, suspend, or review calls, routes, accounts, or destinations where caller identity information appears invalid, misleading, unauthorised, high-risk, unsupported, or inconsistent with applicable rules, supplier requirements, or fraud-prevention controls.

You must not resell, redistribute, repackage, white-label, wholesale, sub-license, or commercially re-supply the Kainet service or calling credit without Kainet’s express written permission.

You must not use Kainet as a backend routing service for another app, website, platform, call centre, telecom service, or commercial communications product.

You must not allow third parties to use your account or calling credit for commercial, automated, wholesale, reseller, or abusive purposes.

You must not:

attempt to access systems, networks, accounts, APIs, dashboards, databases, servers, logs, or infrastructure without authorisation;

probe, scan, test, or attack the security of the service;

interfere with service integrity or availability;

reverse engineer, decompile, disassemble, scrape, copy, or exploit the app, website, software, APIs, or documentation;

bypass rate limits, spending limits, destination limits, account limits, authentication, or fraud controls;

introduce malware, spyware, bots, scripts, worms, trojans, ransomware, or harmful code;

overload, disrupt, or degrade the service;

attempt to obtain another customer’s data;

misuse support forms, complaint forms, or contact channels; or

use the service in a way that creates security, fraud, payment, telecom, or operational risk.

You must not use Kainet to obtain service without payment or to abuse payment, refund, or chargeback processes.

Prohibited payment abuse includes, without limitation:

• using stolen, unauthorised, or fraudulent payment methods;
• using payment methods that do not belong to you or that you are not authorised to use;
• creating multiple accounts to exploit promotions, trials, or limits;
• making purchases with the intention of disputing valid charges;
• repeated chargebacks without valid reason;
• false refund claims;
• false evidence or manipulated screenshots;
• attempts to obtain cash value from calling credit;
• attempts to transfer credit between accounts without permission;
• use of the service to facilitate money transfer, remittance, wallet activity, or cash-equivalent stored value; or
• any activity that creates payment processor, bank, card network, fraud, or regulatory risk.
• Kainet may suspend accounts, restrict usage, refuse service, reverse credit, or respond to payment disputes where payment abuse is suspected.

Calling credit can only be used for eligible Kainet calling services.

Calling credit:

• has no cash value;
• is not transferable;
• is not withdrawable;
• is not redeemable for money;
• is not a deposit;
• is not a wallet;
• is not e-money;
• is not a stored-value account;
• is not a gift card;
• is not a remittance product;
• is not a money transfer product; and
• is not a prepaid payment instrument.
• You must not attempt to use calling credit for any purpose other than consuming Kainet’s own eligible calling service.

Kainet may block, restrict, suspend, remove, or reclassify destinations, routes, number types, products, or usage patterns where reasonably necessary for legal, regulatory, sanctions, supplier, payment, fraud, security, technical, operational, or commercial reasons.

You must not attempt to call unsupported, blocked, high-risk, unlawful, premium-rate, special-service, satellite, artificial-traffic, automated, abusive, or restricted destinations.

Kainet does not guarantee that any particular destination, route, rate, supplier, number type, or call path will remain available.

You must not use the service if you are located in, resident in, or ordinarily operating from a sanctioned or restricted jurisdiction.

You must not use the service if you are subject to sanctions imposed by the United Kingdom, United Nations, European Union, United States, or any other authority relevant to the service.

You must not use the service for or on behalf of a sanctioned person or entity.

You must not use a payment method from a sanctioned or restricted jurisdiction.

You must not use the service to make funds, economic resources, telecom services, restricted technology, monitoring, interception, surveillance, or technical assistance available to a sanctioned person, sanctioned entity, or restricted jurisdiction.

Kainet may restrict, block, suspend, review, reverse, or terminate service where required or appropriate for sanctions compliance, payment processor requirements, bank requirements, supplier requirements, risk controls, or legal compliance.

Kainet may not be able to disclose all internal sanctions-screening, fraud-prevention, payment-risk, or supplier criteria.

You must not use Kainet to provide, support, enable, or facilitate:

• interception;
• monitoring;
• surveillance;
• traffic inspection;
• unlawful call recording;
• network intelligence gathering;
• location tracking;
• spyware;
• unlawful investigative activity;
• restricted telecom technology;
• restricted technical assistance; or
• any activity that may breach sanctions, export controls, privacy law, telecom law, or human rights-related restrictions.

You are responsible for keeping your account credentials, devices, authentication codes, and account access secure.

You must not share your account login details with unauthorised persons.

You must notify Kainet promptly if you suspect unauthorised access, account compromise, fraudulent use, or payment misuse.

Kainet may suspend or restrict an account where account compromise or unauthorised use is suspected.

You must not create or use multiple accounts to bypass limits, avoid restrictions, exploit promotions, evade sanctions checks, avoid payment review, avoid fraud controls, or continue using the service after suspension or termination.

You must not provide false, misleading, incomplete, or inaccurate account, contact, billing, payment, location, or verification information.

Kainet may close duplicate, abusive, misleading, or high-risk accounts.

You must not misuse Kainet’s support, complaints, WhatsApp, email, phone, web form, or legal contact channels.

Prohibited support-channel misuse includes:

• abusive language;
• threats;
• harassment;
• discrimination;
• repeated bad-faith submissions;
• spam submissions;
• false complaints;
• manipulated evidence;
• impersonation;
• attempts to obtain confidential information;
• attempts to bypass account security; or
• excessive or disruptive contact intended to interfere with service operations.
• Kainet will not treat reasonable persistence, disagreement, or escalation as abuse.

Kainet may monitor and review account activity, payment activity, service usage, destination patterns, call metadata, technical logs, fraud signals, sanctions signals, support records, complaint records, and operational records where reasonably necessary to enforce this Policy, protect the service, comply with law, protect payment integrity, or investigate suspected misuse.

Kainet may rely on account records, payment records, checkout confirmations, invoices, authentication records, activation records, customer-interface records, billing records, routing logs, call detail records, technical logs, traffic or communication metadata, supplier status messages, connection records, fraud-screening results, sanctions-screening results, and other operational data as evidence.

Kainet will handle personal data in accordance with its Privacy Policy and applicable data protection law.

If Kainet believes that you have breached this Policy, the Terms and Conditions, or any related policy, or that your activity creates legal, regulatory, sanctions, fraud, payment, supplier, security, reputational, or operational risk, Kainet may take action.

Enforcement actions may include:

• warning you;
• requesting information or verification;
• delaying activation;
• blocking a destination;
• limiting calls;
• applying spending limits;
• restricting saved contacts;
• suspending account access;
• cancelling orders;
• reversing promotional credit;
• withholding or cancelling unused credit where permitted by law;
• refusing refunds where misuse is established;
• terminating the account;
• reporting suspected fraud or unlawful activity to relevant parties;
• responding to payment disputes with evidence;
• cooperating with suppliers, banks, payment processors, card networks, regulators, ADR bodies, law enforcement, or legal authorities; and
• taking legal action where appropriate.

Kainet may act immediately and without prior notice where necessary for security, legal compliance, sanctions compliance, payment integrity, fraud prevention, supplier protection, or service continuity.

Misuse of the service may affect refund eligibility.

Kainet will not normally refund used credit, completed calls, consumed services, promotional credit, goodwill credit, or charges arising from misuse, fraud, prohibited activity, chargeback abuse, artificial traffic, sanctions risk, or breach of this Policy. Nothing in this section limits mandatory consumer rights that cannot legally be excluded or limited.

If you believe the Kainet service is being misused, please contact us.

Abuse and legal contact: legal@farvia.online

Support contact: support@farvia.online

Complaints contact: complaints@farvia.online

Please include relevant information such as account details, call details, timestamps, screenshots, payment references, destination numbers, or other evidence where appropriate.

Do not send unnecessary sensitive personal information.

Kainet may update this Policy from time to time. Updates may be made to reflect changes in law, regulation, telecom supplier requirements, payment processor requirements, bank or card network rules, app platform rules, security needs, fraud trends, service features, or operational requirements. The version and date at the top of this Policy show when it was last updated. Before paid public service availability begins, this Policy should be reviewed to ensure that the customer support phone number, WhatsApp support number, CISAS membership details, Terms and Conditions, Privacy Policy, Complaints Code, Cancellation and Refund Policy, checkout wording, and public website information are consistent and up to date.