Cookie Policy

KAINET WAVE LTD

A private company limited by shares, incorporated in England and Wales.

Company number: 17180527

Registered office: Flat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom

Website: https://farvia.online

Support email: support@farvia.online

Complaints email: complaints@farvia.online

Legal notices and privacy contact: legal@farvia.online

Customer support phone: Pending / being set up

WhatsApp support: Pending / being set up

Complaints web form: https://farvia.online/complaints

In this Policy, “Kainet”, “Kainet Wave”, “we”, “us” and “our” mean KAINET WAVE LTD.

KAINET™ is used as a trade mark of KAINET WAVE LTD. A UK trade mark application for the word mark KAINET has been filed. Until registration is completed, the mark should be treated as a pending trade mark application and not as a registered trade mark.

KAINET™ is a prepaid app-based international calling service for consumers. Customers purchase calling credit directly from KAINET WAVE LTD and use the Kainet app to place ordinary person-to-person international voice calls to saved contacts in supported destinations. The service is designed as a saved-contact click-to-call international calling service.

Kainet does not currently provide VPN access services, internet access services, broadband services, general connectivity services, inbound customer telephone numbers, UK telephone numbers for customers, number porting, a replacement mobile phone service, a replacement landline service, or a public emergency calling service.

Cookies are small text files placed on your device when you visit a website or use an online service. Similar technologies may include pixels, tags, scripts, SDKs, local storage, session storage, device identifiers, link tracking, and other technologies that store information on your device or access information from your device. In this Policy, we use the word “cookies” to refer to cookies and similar technologies unless the context requires otherwise.

Kainet may use cookies and similar technologies to:

• operate the website, app, checkout, account login, and customer interface;
• remember cookie choices and account session status;
• keep the service secure;
• prevent fraud, abuse, artificial traffic, unauthorised access, and payment risk;
• support checkout and payment processing;
• provide customer support and complaints functionality;
• understand website and service performance;
• identify technical errors;
• improve usability;
• measure the effectiveness of pages and features;
• comply with legal, payment, security, and regulatory requirements; and
• where consent is given, support analytics or marketing activities.

These cookies are required for the website, app, checkout, account login, support pages, security controls, fraud prevention, cookie preference management, and core service functions to work.

They may be used for:

• account login and authentication;
• maintaining your session;
• remembering your cookie choices;
• checkout and payment security;
• fraud prevention;
• load balancing;
• service security;
• form submission;
• complaints web form operation;
• account protection; and
• legal or regulatory compliance.

These cookies cannot be switched off through our cookie preference centre because the service would not work properly without them. You may block them using your browser settings, but parts of the service may not function.

Functional cookies

Functional cookies help us remember choices you make and provide enhanced functionality.

They may be used for:

• language preferences;
• region or country preferences;
• display settings;
• support preferences;
• remembering non-essential interface choices; and
• improving user experience.
• Where required by law, we will ask for consent before using non-essential functional cookies.
• Analytics and performance cookies
• Analytics and performance cookies help us understand how visitors use the website, app, checkout pages, and support pages.
• They may be used for:
• page visit statistics;
• error monitoring;
• conversion measurement;
• traffic source analysis;
• product and pricing page performance;
• checkout journey analysis;
• aggregated service improvement; and
• identifying technical issues.
• We will not use non-essential analytics cookies unless you have given consent where consent is required.
• Security, fraud-prevention, and payment cookies

Security, fraud-prevention, and payment cookies may be used by Kainet or our service providers to protect accounts, payments, checkout, and the service.

They may be used for:

• detecting suspicious activity;
• preventing payment fraud;
• preventing account abuse;
• supporting payment authentication;
• reducing chargeback and dispute risk;
• protecting against automated traffic and bots;
• supporting Stripe or other payment processor checks;
• protecting the complaints web form from spam and abuse; and
• meeting bank, card network, payment processor, supplier, or legal requirements.

Some of these cookies may be strictly necessary for security, payment processing, or fraud prevention. Others may require consent depending on their purpose and implementation.

Support and communication cookies

Support and communication cookies may be used to operate support forms, complaints forms, chat tools, help pages, or communication widgets.

They may be used for:

• support ticket submission;
• complaints web form submission;
• remembering previous support interactions;
• routing support requests;
• preventing spam or abuse; and
• measuring support page performance.
• Where a support or communication tool places non-essential cookies, we will request consent where required.
• Marketing cookies
• Marketing cookies may be used to measure campaigns, understand whether a marketing page has worked, or show more relevant advertising.

Kainet does not need marketing cookies for the core calling service to work. We will not use marketing cookies unless you have given consent where consent is required. You can withdraw marketing cookie consent at any time through our cookie preference centre.

The exact cookies used may depend on the features available on the website, app, checkout, support pages, payment flow, analytics tools, security tools, and customer interface at the time of your visit.

Before paid public service availability begins, Kainet should complete a cookie audit and update this section with the actual cookies and providers in use.

Kainet may use the following categories of cookies and similar technologies.

Kainet session cookies

These are strictly necessary cookies used to keep you logged in and maintain account session security. They usually last for the session or for a short period. Consent is not required where they are strictly necessary.

Cookie preference cookies

These are strictly necessary cookies used to remember your cookie choices. They may last up to 12 months. Consent is not required for this purpose.

Checkout and payment security cookies

These cookies may support secure checkout, payment authentication, fraud prevention, and payment processing. They may be set by Kainet or by payment providers. Consent is usually not required where they are strictly necessary for security or payment processing, but consent may be required where they are used for non-essential purposes.

Fraud-prevention cookies

These cookies help prevent account abuse, automated traffic, payment fraud, chargeback risk, and service misuse. They may be set by Kainet or by fraud-prevention, security, payment, or telecom service providers. Consent is usually not required where they are strictly necessary for security or fraud prevention, but consent may be required where they are used for non-essential purposes.

Analytics cookies

These cookies help us understand site performance, page usage, checkout flow, errors, and service improvement opportunities. Consent will be requested where required by law.

Marketing cookies

These cookies may be used to measure campaigns or support advertising. They are not required for the core Kainet service to work. Consent will be requested where required by law.

Support and complaints form cookies

These cookies allow support or complaints forms to work, help route support requests, and protect forms from spam or abuse. Some may be strictly necessary, while others may require consent depending on their purpose and implementation.

Kainet will update this section when the final website, checkout, analytics, payment, support, and cookie tools are confirmed.

Some cookies may be placed by third-party providers that help us operate the service.

These may include providers of:

• payment processing;
• fraud prevention;
• security;
• analytics;
• hosting;
• customer support tools;
• complaint forms;
• email services;
• app platforms;
• telecom or cloud communications services; and
• website functionality.

Third-party providers may process personal data according to their own privacy notices where they act as independent controllers, or according to our instructions where they act as processors. Payment providers, app stores, analytics tools, support tools, and security providers may have their own cookie or privacy documentation.

Where cookies are strictly necessary for the service, we may use them without asking for consent. Where cookies are not strictly necessary, such as many analytics or marketing cookies, we will request consent where required by law.

Our cookie banner or preference centre should allow you to:

• accept all non-essential cookies;
• reject all non-essential cookies;
• manage preferences by category where available;
• change your choices later; and
• withdraw consent where consent has been given.

We will not use pre-ticked boxes for non-essential cookie consent. Continuing to use the website without making an active choice will not be treated as consent for non-essential cookies where consent is required.

You can change your cookie choices through:

• the Kainet cookie preference centre, where available;
• the cookie settings link on the website, where available; or
• your browser or device settings.
• If you block all cookies through your browser, parts of the website, checkout, account area, support forms, or service may not function correctly.

Most browsers allow you to manage cookies, block cookies, delete cookies, or receive alerts before cookies are placed. Browser settings vary. Please check your browser’s help pages for instructions.

Blocking or deleting cookies may affect account login, checkout, support forms, payment security, fraud prevention, saved preferences, and service functionality.

Some browsers or devices may send “Do Not Track” or similar signals. There is no single agreed technical standard for responding to all such signals. Where required by law or supported by our tools, we will respect applicable consent, opt-out, or preference signals.

If you use the Kainet app, similar technologies may be used in the app environment, including SDKs, local storage, device identifiers, diagnostic tools, crash reporting, fraud-prevention tools, payment tools, or app analytics.

Where app technologies are not strictly necessary, we will request consent where required by law or platform rules. App store providers and operating system providers may also process information under their own terms and privacy policies.

Some cookies and similar technologies may involve personal data, especially where they are linked to an account, device, IP address, payment process, support request, or service usage. Where cookies involve personal data, we process that data in accordance with the Kainet Privacy Policy and applicable data protection law.

Kainet may update this Cookie Policy from time to time. Updates may be made to reflect changes in law, regulation, website functionality, app functionality, cookie tools, analytics tools, payment providers, support tools, fraud-prevention tools, or service features. The version and date at the top of this Policy show when it was last updated. Before paid public service availability begins, this Policy should be reviewed after a cookie audit to ensure that the cookie table, cookie banner, cookie preference centre, Privacy Policy, Terms and Conditions, checkout wording, and public website information are consistent and up to date.