Related policies — read together with this document:
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Your complaint details will be processed by KAINET WAVE LTD in accordance with our Privacy Policy. Do not include payment card numbers, passwords, or one-time passcodes.
Alternative Dispute Resolution: If your complaint remains unresolved after six weeks from the date it was first raised with us, or if we issue a deadlock letter earlier, you may be able to refer the complaint to CISAS once KAINET WAVE LTD’s CISAS membership is active.
ADR scheme: CISAS – membership pending / being set up. ADR is free for eligible customers.
Alternative Dispute Resolution: If your complaint remains unresolved after six weeks from the date it was first raised with us, or if we issue a deadlock letter earlier, you may be able to refer the complaint to CISAS once KAINET WAVE LTD's CISAS membership is active.
ADR scheme: CISAS — membership pending / being set up. ADR is free for eligible customers.
Kainet™ is a prepaid app-based international calling service for consumers. Customers purchase calling credit from KAINET WAVE LTD and use the Kainet app to place ordinary person-to-person international voice calls to saved contacts in supported destinations.
Kainet™ is not an emergency calling service and does not support calls to 999, 112, 911, or any other emergency number. You must keep another reliable communications method for emergency calls.
Kainet™ does not provide VPN access services, broadband, internet access services, inbound customer telephone numbers, number porting, money transfer, remittance, customer wallets, e-money, or cash-equivalent stored value.
Important: Kainet™ is not an emergency calling service. It does not support calls to 999, 112, 911, or any other emergency number. Use your mobile phone, landline, or another emergency-capable service to contact emergency services.