Terms and Conditions

The contracting party is: KAINET WAVE LTD A private company limited by shares, incorporated in England and Wales.

Company number: 17180527

Registered office: Flat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom

Trading name: KAINET™ / Kainet Wave

Website: https://Kainet.co.uk

Primary support email: Support@Kainet.co.uk

Formal complaints email: Complaints@Kainet.co.uk

Legal notices email: Legal@Kainet.co.uk

Customer support phone: Pending / being set up

WhatsApp support: Pending / being set up

In these Terms, “Kainet”, “Kainet Wave”, “we”, “us” and “our” mean KAINET WAVE LTD. KAINET™ is used as a trade mark of KAINET WAVE LTD.

A UK trade mark application for the word mark KAINET has been filed. Until registration is completed, the mark should be treated as a pending trade mark application and not as a registered trade mark.

Kainet provides a prepaid app-based international calling service. The service is designed as a: saved-contact click-to-call international calling service

This means that customers use the Kainet app, website account, customer portal, or supported interface to place ordinary person-to-person international voice calls to eligible saved contacts or pre-selected destination numbers.

Kainet does not provide, in its first service phase:

• VPN access services;
• internet access services;
• broadband services;
• general connectivity services;
• inbound telephone numbers for customers;
• UK telephone numbers for customers;
• number porting;
• a replacement mobile phone service;
• a replacement landline service;
• a general open telephone dialler;
• a public emergency calling service;
• enterprise PBX services to customers;
• call-centre services to customers;
• wholesale telecom resale by customers;
• money transfer;
• remittance;
• payment accounts;
• e-money;
• customer wallets; or
• cash-equivalent stored value.

Kainet calling credit can only be used for eligible Kainet calling services. It has no cash value, cannot be transferred to another person, cannot be redeemed for money, and cannot be used outside the Kainet service except where mandatory law requires otherwise.

These Terms govern access to and use of:

• Kainet accounts;
• prepaid calling credit;
• voice allowances;
• minute-based products;
• app-based international calling features;
• saved-contact click-to-call functionality;
• account registration and verification;
• payments, billing, invoices, and payment confirmations;
• activation and service delivery;
• support and complaints handling;
• customer communications; and
• all related website, app, account, checkout, or customer-interface activity.

By creating an account, placing an order, completing payment, requesting activation, ticking an acceptance box, using the service, or continuing to use the service after a valid update to these Terms, you agree to these Terms and to the public policies published on the Kainet website.

These policies may include, where published:

• Privacy Policy;
• Cookie Policy;
• Cancellation and Refund Policy;
• Acceptable Use Policy;
• Complaints Code;
• Vulnerable Customers and Accessibility Policy;
• Emergency and Service Limitations Notice;
• Pricing and Rate Information; and
• any product-specific terms shown at checkout or in your account.

If mandatory consumer law applies and conflicts with any part of these Terms, the mandatory rule applies to the extent of that conflict. The rest of these Terms will continue to apply.

The service is provided for personal consumer use only, unless Kainet expressly agrees otherwise in writing. You must not use the service for business, call-centre, bulk traffic, reseller, wholesale, automated, commercial routing, marketing, robocalling, lead-generation, or enterprise telecom purposes.

Kainet may refuse, restrict, suspend, or terminate service where usage appears inconsistent with ordinary personal consumer calling. If you use the service for business or commercial purposes without Kainet’s written agreement, Kainet will not be liable for business losses, lost profit, lost revenue, business interruption, lost contracts, lost goodwill, reputational loss, or indirect commercial loss, to the maximum extent permitted by law.

Where required by applicable law or regulation, Kainet will provide relevant pre-contract information, contract information, a contract summary, pricing information, service limitations, cancellation information, and service-specific disclosures before you enter into a paid contract. You should review all information shown during registration, checkout, and activation before completing a purchase.

A contract is formed only when:

• you submit an order;
• payment is successfully authorised or received;
• Kainet accepts the order; and

Kainet confirms, activates, credits, enables, or otherwise makes the relevant service available to you.Submission of an order does not automatically mean acceptance. Kainet may refuse, delay, review, cancel, reverse, or decline an order where reasonably necessary for payment processing, fraud prevention, sanctions compliance, routing availability, service eligibility, security, technical, operational, regulatory, supplier, or payment processor reasons.

You must be at least 18 years old to create an account, buy credit, or use the service.

You must provide accurate, complete, and current account, contact, billing, and service-related information.

You must keep your login credentials, devices, authentication codes, and account access secure.

You are responsible for all activity carried out through your account, unless mandatory law provides otherwise.

You must not create an account, buy credit, or use the service if:

• you are located in, resident in, or ordinarily operating from a sanctioned or restricted jurisdiction;
• you are subject to sanctions imposed by the United Kingdom, United Nations, European Union, United States, or any other authority relevant to the service;
• you are using a payment method from a sanctioned or restricted jurisdiction;
• you are acting for or on behalf of a sanctioned person or entity;
• you are prohibited by law from using the service;
• using the service would breach the rules of a payment processor, bank, card network, telecom supplier, app store, or platform provider used by
• Kainet; or
• using the service would create a legal, regulatory, sanctions, payment, fraud, security, supplier, reputational, or operational risk for Kainet.

Kainet may require account verification, payment verification, eligibility checks, anti-fraud checks, location checks, device checks, connection checks, sanctions screening, identity checks, or additional information where reasonably necessary.

Kainet may refuse to activate, continue, or reactivate an account or service where the requested service cannot be made available in a technically, operationally, commercially, legally, regulatorily, or contractually acceptable manner.

Kainet may offer, where available:

• prepaid calling credit;
• voice allowances;
• minute-based bundles;
• destination-based calling products;
• saved-contact click-to-call features; and
• related account and support features.
• The service is intended for ordinary person-to-person international voice calls to eligible saved contacts or pre-selected destination numbers.
• Unless expressly stated otherwise, Kainet does not support calls to:
• UK emergency numbers;
• international emergency numbers;
• UK premium-rate numbers;
• UK special service numbers;
• UK directory enquiry numbers;
• satellite numbers;
• high-cost or unusual destinations;
• mass-calling destinations;
• automated traffic destinations;
• numbers used for fraud, abuse, testing, or artificial traffic generation;
• destinations blocked by Kainet or its suppliers; or
• any destination restricted for legal, regulatory, sanctions, fraud, security, commercial, supplier, or operational reasons.

Kainet may add, remove, block, restrict, reclassify, suspend, or modify destinations, routes, rates, or number types at any time where reasonably necessary.

Service availability depends on:

• account status;
• payment status;
• destination availability;
• route availability;
• supplier support;
• legal and sanctions restrictions;
• payment processor requirements;
• bank and card network requirements;
• fraud controls;
• network and internet conditions;
• device compatibility;
• app availability;
• app store availability;
• server and infrastructure continuity; and
• operational security.

Not all services, destinations, plans, credit options, or routes are available for every user, country, number type, network, account, device, or location.Call quality, route selection, connection success, latency, audio quality, destination reachability, and continuity are not guaranteed and may vary by user, destination, route, network, device, time, supplier, or infrastructure conditions.

Kainet is designed as a saved-contact click-to-call service. You must save, select, or pre-identify an eligible destination contact or number before placing a call through the app or customer interface.

Kainet may restrict or remove any feature that would allow unrestricted open dialling, unsupported destination entry, artificial traffic generation, abuse, fraud, regulatory risk, sanctions risk, or payment processor risk. You must not attempt to bypass saved-contact controls, route controls, account controls, destination restrictions, security restrictions, or any technical limitation applied by Kainet or its suppliers.

Kainet may limit the number of saved contacts, require review of certain contacts or destinations, block rapid contact creation, restrict high-risk calling patterns, or impose cooling-off, spending, frequency, or destination controls.

Kainet does not provide customers with inbound telephone numbers.

Kainet does not allow customers to receive calls through a Kainet-provided telephone number.

Kainet does not provide number porting.

Kainet does not replace your mobile phone, landline, broadband, internet connection, emergency calling method, or primary communications service.

You must keep an alternative communications method, such as an active mobile phone or landline, for essential and emergency communications.

Kainet is not designed, marketed, or provided as a public emergency calling service. You must not rely on Kainet for emergency, safety-critical, medical, security, life-critical, or time-critical communications.

Kainet does not support emergency calls to:

• 999;
• 112;
• 911; or
• any other emergency number.

The app and service are limited to eligible saved contacts and supported international destinations. Emergency numbers are not eligible saved-contact destinations. You should use your mobile phone, landline, or another reliable communications method to contact emergency services. Because Kainet works over the internet and depends on third-party infrastructure, it may not function during:

• power cuts;
• internet failures;
• mobile data failures;
• device failures;
• app failures;
• account suspension;
• payment failure;
• supplier outage;
• route outage;
• server outage;
• app store disruption; or
• other technical or operational disruption.

Public pricing, rate information, package descriptions, and purchase options are published on the Kainet website, app, checkout page, pricing page, or customer interface. The final payable amount for a consumer order is the total amount shown at checkout, in the order confirmation, invoice, payment screen, or equivalent confirmation, including VAT where applicable. Where a public page also shows an amount exclusive of VAT, a nominal amount, a sample rate, a descriptive allowance, an estimated number of minutes, or an estimated usage figure, that information is illustrative only and does not override the final amount due, the actual service scope, or the tax treatment shown at checkout or in your order confirmation. Payment must be made using the payment methods accepted by Kainet at the relevant stage of the order flow. Kainet may hold, delay, review, reject, reverse, refund, or cancel an order or activation where payment is incomplete, reversed, disputed, inconsistent, high-risk, technically unsupported, legally restricted, or otherwise unsuitable for approval. Invoices, payment confirmations, contract confirmations, and account billing records may be issued electronically.

Kainet does not accept payments from sanctioned or restricted jurisdictions.

Kainet does not make payouts to sanctioned or restricted jurisdictions.

Kainet may decline or cancel any transaction where required or recommended by its payment processors, banks, card networks, fraud tools, telecom suppliers, or compliance checks.

Voice products may be offered as prepaid calling credit, voice allowances, minute-based bundles, prepaid calling plans, or similar service descriptions. Any reference to minutes, voice allowance, estimated duration, or a number of calls is descriptive only within the eligible scope of the specific product. It does not mean that all destinations, all number types, all countries, or all routes consume the product in the same way. Actual usage, rating, charging logic, duration calculation, allowance consumption, product applicability, and call connection may vary depending on:

• destination;
• number type;
• route;
• supplier rules;
• technical conditions;
• legal restrictions;
• sanctions controls;
• payment processor controls;
• fraud controls;
• account status; and
• the service configuration applicable at the time of use.

Special, premium-rate, non-geographic, satellite, high-cost, unsupported, blocked, high-risk, unusual, or operationally restricted destinations may be excluded, restricted, blocked, rerouted, subject to different charging logic, or treated as ineligible.

Kainet may apply technical limits, routing controls, connection controls, anti-fraud thresholds, fair-usage controls, spending limits, or destination-based restrictions to protect service continuity, network integrity, payment reliability, supplier compliance, legal compliance, or payment processor compliance. Calling credit has no cash value, is non-transferable, is not redeemable for money, and is not a deposit, wallet, e-money account, stored-value account, money transfer product, remittance product, gift card, or prepaid payment instrument. Calling credit may expire at the end of any validity period, service window, activation period, or usage period displayed at the time of purchase, unless mandatory law requires otherwise.

Digital services may be activated immediately, staged in steps, or activated after review, depending on the product, account status, payment route, fraud review, destination eligibility, supplier status, or technical readiness.

A service is considered delivered, activated, or made available when Kainet has:

• provisioned the service;
• applied credit or entitlement to your account;
• enabled account access to the service;
• made the product available in the app or customer interface;
• confirmed activation; or
• otherwise initiated performance.

Kainet is not required to complete activation where performance cannot proceed lawfully, safely, reliably, technically, commercially, operationally, or in compliance with supplier, payment processor, bank, card network, app store, sanctions, or regulatory requirements. Where activation requires additional steps by you, including login, confirmation, device setup, app installation, configuration, identity confirmation, or destination eligibility checks, you remain responsible for completing those steps within any stated validity period.

Where a digital service, calling product, calling credit, or similar connectivity service is supplied immediately or begins to be performed shortly after payment, Kainet may begin performance as soon as you have placed the order, completed payment, and provided any required express consent or acknowledgment during the checkout or activation flow. Where mandatory law requires express consent to begin performance during a cancellation period, acknowledgment of the consequences for cancellation rights, or specific contract confirmation, Kainet will rely on your order-flow tick boxes, confirmation actions, checkout records, account records, and electronic records for that purpose.

Once a service has been activated, provisioned, credited, enabled, consumed, or otherwise partly or fully performed, cancellation and refund rights may be reduced, limited, or unavailable to the extent permitted by applicable law and the nature of the service already delivered. This does not affect any mandatory rights you may have where the service is not provided with reasonable care and skill, is not as described, is incorrectly charged, or where mandatory consumer law gives you a remedy. Refunds, cancellation outcomes, billing corrections, technical corrections, and credits are governed by the Kainet Cancellation and Refund Policy, subject always to mandatory law.

You must not use Kainet services for:

• unlawful activity;
• fraud or attempted fraud;
• spam, harassment, nuisance, abusive communication, or threats;
• robocalling, auto-dialling, mass calling, call blasting, predictive dialling, automated calling, or artificial traffic generation;
• impersonation or deceptive use;
• caller ID spoofing or CLI manipulation;
• unauthorised access or attempted unauthorised access;
• circumvention of pricing, account, routing, verification, security, saved-contact, destination, fraud, sanctions, or service controls;
• abusive, excessive, automated, or disruptive usage;
• resale, wholesale use, business call-centre use, or commercial re-supply unless expressly agreed in writing by Kainet;
• prohibited destination use;
• unlawful recording, interception, monitoring, or surveillance;
• emergency, safety-critical, medical, or life-critical communications;
• use by or for persons located in, resident in, or ordinarily operating from sanctioned or restricted jurisdictions;
• use for or on behalf of sanctioned persons or entities;

use that would expose Kainet, its suppliers, payment processors, banks, card networks, app platforms, or partners to sanctions, fraud, legal, regulatory, reputational, operational, or payment risk; or

any activity that harms or may harm Kainet, its users, suppliers, infrastructure, payment channels, routing partners, app platforms, or service continuity.

Kainet may investigate suspected misuse using technical, billing, routing, security, authentication, payment, and operational data and may take protective action before, during, or after review.

You must not manipulate, falsify, spoof, or misrepresent caller identity, caller line identification, account identity, destination identity, or calling purpose.

Kainet may determine, restrict, withhold, validate, or control any caller identity information presented through the service.

Kainet may block, suspend, restrict, or review calls, accounts, or routes where caller identity information appears invalid, misleading, unauthorised, high-risk, unsupported, or inconsistent with applicable rules, supplier requirements, or fraud-prevention controls.

Kainet does not provide customer-owned UK telephone numbers, inbound customer numbers, or number porting in the first service phase.

To protect service continuity and payment integrity, Kainet may apply automated or manual screening, anti-fraud controls, account scoring, route controls, destination checks, risk thresholds, spending limits, retry controls, device checks, connection checks, account flags, sanctions screening, or supplier-side restrictions.

Kainet may temporarily withhold activation, suspend usage, block destinations, restrict account actions, reduce exposure, request additional verification, or decline service where a transaction, destination, account pattern, usage profile, connection location, payment method, device, or technical circumstance appears elevated-risk, inconsistent, unsupported, or unsuitable for approval.

Kainet is not required to disclose internal fraud-prevention rules, routing logic, supplier criteria, risk signals, sanctions-screening rules, payment processor criteria, or operational security thresholds where withholding that information is reasonably necessary for abuse prevention, service protection, security, or legal compliance.

Kainet may suspend, restrict, block, deactivate, reverse, cancel, or terminate any account, order, destination, product, credit, allowance, or service immediately, with or without prior notice where reasonably necessary because of:

• non-payment;
• payment reversal or chargeback;
• fraud indicators;
• suspected abuse;
• failed verification;
• service ineligibility;
• destination restrictions;
• route or supplier restrictions;
• infrastructure failure;
• legal or regulatory requirements;
• sanctions or compliance issues;
• payment processor requirements;
• bank or card network requirements;
• app store or platform requirements;
• security protection;
• operational continuity needs; or
• breach of these Terms or any related policy.

Where reasonably possible, Kainet may restore service after the relevant issue is resolved, but Kainet is not required to restore the same route, destination scope, price logic, promotional condition, or operational configuration that existed previously. Suspension or restriction for review purposes does not by itself mean that a refund, compensation, or continued availability is owed.

Kainet may change, add, remove, or reclassify products, destinations, routes, pricing presentation, technical settings, package structures, usage logic, activation methods, support methods, supplier arrangements, or service features where reasonably necessary for commercial operation, continuity, legal compliance, technical integrity, payment processing, supplier availability, abuse prevention, security, sanctions compliance, or regulatory compliance. Unless immediate action is required for legal, regulatory, technical, security, payment, sanctions, supplier, app platform, or abuse-prevention reasons, material changes will generally apply prospectively to future orders or future usage rather than retrospectively.

Kainet is not required to keep any specific destination, route, supplier, bundle format, voice-minute presentation, credit model, feature set, or promotional structure available indefinitely. Nothing in this clause limits any mandatory right you may have to notice, cancellation, refund, contract exit, or other remedy where applicable law or regulation requires it.

Kainet uses third-party suppliers, telecom providers, routing providers, hosting providers, payment processors, analytics providers, support tools, app platforms, and technical service providers to operate the service. The service may depend on third-party VoIP, SIP, call routing, cloud communication, hosting, support, fraud prevention, payment, and application infrastructure. Third-party providers are not parties to your consumer contract with Kainet unless expressly stated otherwise.

You must not represent that you have any direct rights against Kainet’s suppliers unless mandatory law gives you such rights.

Kainet may change suppliers, routes, hosting providers, payment processors, support tools, or technical providers at any time where reasonably necessary for service operation, continuity, security, cost control, legal compliance, payment compliance, supplier availability, or performance.

You must not use the names, logos, trade marks, documentation, software, APIs, dashboards, screenshots, or proprietary materials of Kainet’s suppliers unless you have their written permission or Kainet expressly allows it in writing.

Kainet does not claim to be an official representative, authorised reseller, partner, or agent of any supplier unless expressly stated in writing by Kainet and authorised by that supplier.

Support, billing questions, technical complaints, cancellation requests, refund requests, and account issues may be submitted using the public contact details published on the Kainet website.

Formal complaints may be submitted by:

• Email: complaints@farvia.online
• Phone: Pending / being set up
• Post: KAINET WAVE LTD, Flat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom
• Web form: https://Kainet.co.uk/complaints

Everyday support may also be available through WhatsApp, but WhatsApp is not the only route for formal complaints. Kainet may use support staff, contractors, or service providers located in the United Kingdom, the European Economic Area, including the Netherlands, and other permitted locations to provide support, subject to applicable data protection requirements.

A customer requesting review should provide sufficient information for assessment, including, where relevant:

• account identification;
• order reference;
• payment date;
• timestamps;
• destination details;
• screenshots;
• error descriptions; and
• any other reasonably requested evidence.

Kainet may place a complaint or refund request on hold pending receipt of information necessary for review. Complaints should be submitted promptly after the issue arises. Delayed reporting may limit Kainet’s ability to verify technical conditions, supplier logs, payment status, routing records, or destination availability at the relevant time. Submission of a complaint does not suspend payment obligations, usage controls, anti-fraud controls, or account restrictions where those measures are otherwise justified.

Kainet will publish and maintain a Complaints Code explaining how complaints are handled and how customers may escalate unresolved complaints.

If your complaint remains unresolved after six weeks from the date you first raised it with us, or if we issue a deadlock letter before that time, you may be able to refer the complaint to our approved Alternative Dispute Resolution scheme.

ADR scheme: CISAS – membership pending / being set up. This ADR route will be used once KAINET WAVE LTD’s CISAS membership is active.

ADR is free for eligible customers.

Kainet aims to treat customers fairly and to provide appropriate support where customers have accessibility needs, vulnerability, communication difficulties, disability, illness, bereavement, financial difficulty, or other circumstances affecting their ability to use or manage the service.

Kainet may provide alternative communication methods, reasonable adjustments, accessible information, or additional support where reasonably practicable and appropriate.

Customers may tell Kainet about accessibility or support needs by contacting:

• Email: support@Kainet.co.uk
• Phone: Pending / being set up
• WhatsApp: Pending / being set up
• Kainet will publish a Vulnerable Customers and Accessibility Policy with further information.

Kainet may rely on account records, payment records, checkout confirmations, invoices, authentication records, activation records, customer-interface records, billing records, routing logs, call detail records, technical logs, traffic or communication metadata, supplier status messages, connection records, fraud-screening results, sanctions-screening results, and other operational data as evidence for:

• service activation;
• usage review;
• billing review;
• destination eligibility;
• fraud analysis;
• sanctions review;
• complaint handling;
• support;
• refund assessment; and
• operational decision-making.

These records may be used to assess whether a service was ordered, activated, delivered, restricted, blocked, routed, billed, or affected by technical, supplier, payment, legal, regulatory, or sanctions limitations. Nothing in this clause prevents you from presenting contrary evidence where mandatory law gives you such a right.

Kainet will handle personal data in accordance with its Privacy Policy and applicable data protection law.

Where Kainet identifies a billing issue, technical issue, activation failure, duplicate charge, incorrect charge, or other reviewable error, Kainet may decide, as appropriate and subject to applicable law, whether the suitable remedy is:

• technical correction;
• reactivation;
• replacement service;
• service credit;
• credit note;
• partial refund;
• full refund; or

no refund where the order was validly activated and the service was delivered, made available, or used in accordance with the applicable product logic.

Where the issue relates only to part of the order, part of the service, or part of the claimed loss, Kainet may provide a proportionate correction rather than a full reversal. A goodwill adjustment, courtesy credit, or operational concession does not create an ongoing entitlement or precedent for future cases.

Nothing in this clause limits any mandatory consumer remedy you may have under applicable law.

Kainet will provide the service with reasonable care and skill. Nothing in these Terms limits your mandatory rights under consumer law where they apply. If the service is not provided with reasonable care and skill, is not as described, is incorrectly charged, or mandatory law gives you a remedy, you may have rights to repeat performance, price reduction, refund, or another remedy depending on the circumstances.

Kainet aims to operate its services with reasonable care, but does not guarantee uninterrupted, error-free, universal, real-time, continuous, or always-available service.

Kainet is not responsible for losses caused by:

• destination unavailability;
• route failure or route changes;
• degraded call quality;
• connection failure;
• network conditions;
• internet failure;
• mobile data failure;
• device incompatibility;
• supplier-side restrictions;
• account restriction or review;
• fraud-prevention action;
• payment review;
• payment processor restrictions;
• technical incompatibility;
• legal, regulatory, sanctions, or compliance controls;
• third-party infrastructure failure;
• force majeure events;
• app store restrictions;
• user error;
• misuse by third parties; or
• use of the service contrary to these Terms.

Where you are a consumer, Kainet is responsible for foreseeable loss or damage caused by Kainet’s breach of these Terms or failure to use reasonable care and skill, but Kainet is not responsible for loss or damage that is not foreseeable. The service is provided for personal consumer use. Kainet is not liable for business losses, lost profit, lost revenue, lost data, lost opportunity, business interruption, loss of goodwill, loss of reputation, loss of contracts, or commercial loss where you use the service for commercial or business purposes without written agreement. To the maximum extent permitted by applicable law, Kainet’s aggregate liability in relation to a specific order, activation, billing event, or service dispute is limited to the amount paid by you for the directly affected product or order, except where a greater amount is required by mandatory law.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of mandatory consumer rights;
• any liability that cannot legally be excluded or limited; or
• any remedy that mandatory law requires.

If you use the service in breach of these Terms, misuse the service, use the service for unlawful purposes, use the service for business or reseller purposes without written approval, infringe third-party rights, violate sanctions or restricted-jurisdiction rules, manipulate calling identity, generate artificial traffic, or cause claims, losses, fines, chargebacks, supplier charges, regulatory complaints, or third-party claims against Kainet, you agree to reimburse Kainet for reasonable losses, costs, expenses, liabilities, claims, chargebacks, penalties, and professional fees arising from that breach or misuse, to the extent permitted by law. This clause does not apply to the extent prohibited by mandatory consumer law.

Kainet is not responsible for delay, interruption, restriction, or failure caused by events beyond its reasonable control, including:

• supplier outages;
• infrastructure failure;
• payment-provider issues;
• bank or card network restrictions;
• legal restrictions;
• sanctions;
• government action;
• cyber incidents;
• internet or telecom disruptions;
• power failure;
• route withdrawal;
• destination blocking;
• app store restrictions;
• cloud service failures;
• labour disruption; or
• force majeure events.

Many parts of the service depend on third-party infrastructure, routing providers, payment providers, technical providers, app platforms, and network conditions. Kainet may adjust service behaviour, timing, destination scope, activation, routing, or operational controls in response to those dependencies.

Kainet will process personal data in accordance with its Privacy Policy and applicable data protection law.

Kainet may process account data, payment data, technical data, device data, service usage data, call metadata, billing records, support records, complaint records, fraud-prevention data, and sanctions-compliance data where necessary for service delivery, billing, support, security, legal compliance, fraud prevention, sanctions compliance, dispute handling, and business operations.

Kainet’s primary hosting and technical infrastructure may be located in the United Kingdom and/or the European Economic Area. At the date of this version, the service infrastructure may include hosting in Germany.

Kainet may use support, telecom, payment, fraud-prevention, hosting, analytics, and technical providers located in the United Kingdom, the European Economic Area, and other permitted locations, subject to appropriate contractual and security measures.

Kainet does not need to collect citizenship information as part of standard customer registration unless a legal, regulatory, payment, risk, sanctions, or compliance requirement makes additional checks necessary.

Kainet does not provide services to persons located in, resident in, or ordinarily operating from sanctioned or restricted jurisdictions.

Kainet does not accept payments from sanctioned or restricted jurisdictions.

Kainet does not make payouts to sanctioned or restricted jurisdictions.

Kainet does not provide telecom equipment, interception technology, monitoring technology, surveillance technology, restricted network technology, or restricted technical assistance to sanctioned or restricted jurisdictions. Calls to certain destinations may be unavailable, restricted, suspended, removed, blocked, or subject to additional review where required or appropriate because of:

• law;
• sanctions;
• payment processor rules;
• bank requirements;
• card network rules;
• app store rules;
• supplier availability;
• carrier routing;
• fraud controls;
• security controls;
• regulatory concerns; or
• risk controls.

Kainet may refuse, suspend, or terminate service where it reasonably believes that service would breach sanctions, create sanctions risk, or expose Kainet or its suppliers to compliance risk.

Kainet may require you to confirm that you are not located in, resident in, or ordinarily operating from a sanctioned or restricted jurisdiction and that you are not subject to sanctions.

All rights in the Kainet website, app, software, user interface, documentation, text, graphics, logos, icons, trade marks, service marks, trade names, product names, designs, databases, technical documentation, and related materials belong to Kainet or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable right to use the Kainet app and service for your personal use in accordance with these Terms.

You must not:

copy, modify, reverse engineer, decompile, disassemble, scrape, reproduce, distribute, sell, lease, sublicense, or exploit the service, software, or documentation;

remove copyright, trade mark, proprietary, or legal notices;

use Kainet’s trade marks, branding, logos, or trade names without written permission;

create derivative products or services based on Kainet’s service;

access the service to build a competing product or service;

use supplier names, logos, or marks in a way that suggests a direct relationship with you; or

present a false identity or false association with Kainet or its suppliers.

Use of the Kainet app may require a compatible device, operating system, internet connection, and access to a third-party app store or distribution platform. App store providers are not responsible for providing, supporting, refunding, or maintaining the Kainet service unless mandatory app store terms state otherwise.

Kainet may suspend or change app availability where required by app store rules, operating system changes, security requirements, or technical limitations.

Kainet may send account, payment, legal, support, or operational notices electronically, including by email, account notification, website notice, app notification, WhatsApp where appropriate, or customer-interface message.

If these Terms are translated for convenience, the English-language version prevails to the extent permitted by law.

Public contact details:

• KAINET WAVE LTD
• Company number: 17180527
• Registered in: England and Wales
• Registered office: Flat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom
• Website: https://farvia.online
• Support email: support@farvia.online
• Complaints email: complaints@farvia.online
• Legal notices email: legal@farvia.online
• Support phone: Pending / being set up
• WhatsApp support: Pending / being set up

Kainet may update these Terms from time to time. Where changes are minor, administrative, legal, technical, operational, or beneficial to customers, Kainet may publish the updated Terms on the website or app. Where a material change affects an active paid service or your legal rights, Kainet will provide notice where required by applicable law or regulation. The version and last updated date at the top of these Terms show when they were last updated.

These Terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also have rights to bring proceedings in the courts of the place where you live, where mandatory law gives you that right. Any mandatory consumer rights applicable under the laws of your country of residence remain unaffected where those rights cannot legally be excluded.

If any clause is found invalid, unenforceable, or inapplicable, the remaining clauses remain in full effect and shall be interpreted as closely as possible to the original commercial intent, subject always to mandatory law.