Legal

Contact / Support

KAINET WAVE LTD · Version 1.0 · Last updated 26 April 2026

KAINET WAVE LTD

Company number17180527

Registered inEngland and Wales

Registered officeFlat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom

Websitehttps://kainet.co.uk

Support emailsupport@kainet.co.uk

Support phone0330 229 7898

Complaints emailcomplaints@kainet.co.uk

Complaints formhttps://kainet.co.uk/complaints

Complaints phone0330 229 7898

Legal noticeslegal@kainet.co.uk

Related policies — read together with this document:

Terms and Conditions Privacy Policy Cookie Policy Cancellation and Refund Policy Complaints Code Acceptable Use Policy Vulnerable Customers and Accessibility Policy Emergency and Service Limitations Notice Sanctions and Restricted Jurisdictions Policy Contact / Support Complaints

For customer support, account help, payment questions, technical issues, or general enquiries, contact us using the details below. For formal complaints, please use our complaints contact details or the complaints web form.

1Customer Support

Email: support@farvia.online

Phone: 0330 229 7898

Customer support is available for account help, payment questions, technical issues, call quality issues, account management, and general enquiries.

2Formal Complaints

For formal complaints, please use our dedicated complaints contact details:

Complaints email: complaints@farvia.online

Complaints web form: https://farvia.online/complaints

Phone: 0330 229 7898

3Legal Notices and Privacy

Email: legal@farvia.online

For legal notices, privacy requests, data subject requests, trade mark matters, and legal correspondence.

4Post

KAINET WAVE LTD
Flat 30, Kew Court
Richmond Road
Kingston upon Thames
England, KT2 5BF
United Kingdom

Contact Kainet™

Support email support@kainet.co.uk

Support phone 0330 229 7898

Complaints email complaints@kainet.co.uk

Complaints form https://kainet.co.uk/complaints

Legal & Privacy legal@kainet.co.uk

Post KAINET WAVE LTD, Flat 30, Kew Court, Richmond Road, Kingston upon Thames, England, KT2 5BF, United Kingdom

Alternative Dispute Resolution: If your complaint remains unresolved after six weeks from the date it was first raised with us, or if we issue a deadlock letter earlier, you may be able to refer the complaint to CISAS once KAINET WAVE LTD's CISAS membership is active.

ADR scheme: CISAS — membership pending / being set up. ADR is free for eligible customers.

Kainet™ is a prepaid app-based international calling service for consumers. Customers purchase calling credit from KAINET WAVE LTD and use the Kainet app to place ordinary person-to-person international voice calls to saved contacts in supported destinations.

Kainet™ is not an emergency calling service and does not support calls to 999, 112, 911, or any other emergency number. You must keep another reliable communications method for emergency calls.

Kainet™ does not provide VPN access services, broadband, internet access services, inbound customer telephone numbers, number porting, money transfer, remittance, customer wallets, e-money, or cash-equivalent stored value.